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KOOTH is an online service that supports the well-being and resilience of students.


Kooth provides a safe and secure means of accessing mental health and well-being support designed specifically for young people.  It offers young people the opportunity to have a text-based conversation with a qualified counsellor. Counsellors are available from 12noon to 10pm on weekdays and 6pm to 10 pm at weekends, every day of the year on a drop-in basis. Young people can access regular booked online counselling sessions as needed. Outside counselling hours’ young people can message our team and get support by the next day.


When students register with Kooth they will have support available to them now and in the future. Support can be gained not only through counselling but articles, forums and discussion boards.  All content is age appropriate, clinically approved and fully moderated.


Most of our students should be familiar with Kooth but to register and find out more visit



You can also view a short video about the service




If you or someone you are concerned about is in an emotional or mental health crisis that requires an urgent response then:

  • contact the person’s GP, or the GP out of hours service and explain the problem or

  • phone NHS 111, or you can call the Bristol Mental Health crisis line – 0800 953 1919This line is open 24 hours a day, every day.

  • People that use mental health services may have a Crisis Card or an Advance Directive in their bag or pocket. This gives written information about who to contact in a crisis.

  • Most people who use mental health services will also have a Care Plan and a named professional responsible for their care, ask them.

  • Bristol Crisis Support Leaflet contains information about other options available: Bristol Crisis Support Leaflet


Finally if you have serious concerns for someone’s immediate safety then they can go to Accident and Emergency or phone emergency services 999 for assistance. There is an on-call psychiatrist at the BRI who you can ask to see in an emergency.

CAMHS Out of Hours Helpline


The Child and Adolescent Mental Health Service (CAMHS) has launched an extended out of hours advice line for people living in Bristol and South Gloucestershire.


Direct dial contact: 0017 9192360


The advice line is open to everyone (children, young people, relatives, teachers, other professionals) and allows people to talk to a mental health professional if they are concerned or would like advice about children or young people’s mental health.




Anna Freud Centre:  Supporting Young People’s Mental Health








ChildLine is a free 24 hour counselling service for children and young people in the UK provided by the NSPCC. ChildLine deals with any issue which causes distress or concern. If you are worried about anything, something big or something small – don’t bottle it up. It can really help if you talk to someone. If there is something on your mind and you cannot talk to your parent or a teacher, ChildLine is here for you. Phone: 0800 1111




Coram Voice (advice for children in care)


Coram Voice provides support for children in care and equips them to hold to account the services that are responsible for their care.


  • advice on their rights and what support they’re entitled to 

  • support at meetings with Children’s Services to express their wishes and feelings

  •    support to make a complaint if they are not happy about the decisions that have been made about them


Freephone helpline: 0808 800 5792




Eating disorders
Freephone: 0808  801 0677 or Youthline 0808 801 0711




FRANK: Honest Information about Drugs:


FRANK is a national anti-drug advisory service jointly established by the Department of Health and Home Office of the British government in 2003.  It is intended to reduce the use of both legal and illegal drugs by educating teenagers and adolescents about the potential effects of drugs.



Papyrus (Prevention of young suicide)

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